FAQs

FAQs

Do you have a question about electric vehicle charging or the OLEV grant? Hopefully you will find the answer here but if not, give us a call 0330 666 0100.

On receiving your enquiry, we will contact you to schedule a suitable date and time for one of our engineers to come and carry out a free survey of your electrical supply.

During the survey, our engineer will find the best position for your electric vehicle charge point based on the position of your consumer unit, and where/how you park your vehicle.

The engineer will let you know if this will be classed as a ‘standard installation’. If extra works are required such as trenching, extra cabling or work on the consumer unit, they will inform you and we will let you know how much the extra cost will be.

If you are eligible for the OLEV grant, the registered keeper/lessee will be asked to complete and sign some paperwork.

The engineer will then either fit the charger, or arrange another date to return to your property to carry out the installation.

The engineer will provide a demonstration of the charger and answer any questions you may have.

Prices include a 3-year parts and labour warranty.

Category: Installation

Our lead time is usually 1-2 week from receiving your enquiry.  Once we receive your enquiry, we will call to ask you some questions about your electrical supply or we will arrange a day and time for one of our engineers to carry out an electrical survey of your property. We will then be able to provide you with a quote and all being well, we will either install same day or book an installation date at your convenience.

Category: Installation

Before installing an electric vehicle charging point, we will either call you to ask some questions about your electrical supply. At this point, we may ask you to send some photos of your consumer unit and incoming supply.

Alternatively, we will arrange for one of our engineers to carry out a survey of your property. This involves checking the consumer unit is adequate and has a spare way and capacity for an electric vehicle charge point. We will also check your property’s maximum load demand and in some cases, you may be required to ask your utility provider for a meter tail exchange or upgrade. Don’t worry, we can talk you through the process.

A standard installation must meet the following criteria:

  • A maximum cable run of 10 metres from source of supply (consumer unit) to charge point location
  • The property’s consumer unit must be RCD protected and have a spare way for protecting the outgoing charge point circuit
  • The cable to be surface mounted – clipped direct
  • No ground works are required
  • The property must have off-street parking
  • The property must have an earthing arrangement compliant with current regulations, and the charge point must be fixed to the main property and able to utilise the property’s earthing arrangement
  • The homeowner must comply with all current OLEV Ts & Cs

If for any reason your installation falls outside the above criteria for Standard Installation, there may be additional charges for any extra work required. These will be discussed at the point of survey.

Upon completion of the installation, you will receive a certificate from the NICEIC to which we are accredited. All of our electric vehicle charging points are installed in accordance with the IET Code of Practice.

Category: Installation

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