FAQs
FAQs
Do you have a question about electric vehicle charging or the OLEV grant? Hopefully you will find the answer here but if not, give us a call 0330 666 0100.
The Workplace Charging Scheme or WCS, is a voucher-based scheme designed to provide eligible applicants with support towards the costs of the purchase and installation of EV charge points. Contributions are limited to 75% of purchase and installation costs, up to a maximum of £500 for each socket, up to a maximum of 20 across all sites for each applicant. You can apply for the scheme using the online application portal. If your eligibility check is successful, you will be issued a unique identification voucher code via email which you then pass to us prior to the installation date. WCS vouchers are valid for four months, therefore installation must be completed within this time. Vouchers will be issued confirming eligibility, but please be aware that until you receive a unique identification voucher code, there is no guarantee that you will receive the grant. On receiving your enquiry, we will contact you to schedule a suitable date and time for one of our engineers to come and carry out a free survey of your electrical supply. During the survey, our engineer will find the best position for your electric vehicle charge point based on the position of your consumer unit, and where/how you park your vehicle. The engineer will let you know if this will be classed as a ‘standard installation’. If extra works are required such as trenching, extra cabling or work on the consumer unit, they will inform you and we will let you know how much the extra cost will be. If you are eligible for the OLEV grant, the registered keeper/lessee will be asked to complete and sign some paperwork. The engineer will then either fit the charger, or arrange another date to return to your property to carry out the installation. The engineer will provide a demonstration of the charger and answer any questions you may have. Prices include a 3-year parts and labour warranty. Our lead time is usually 1-2 week from receiving your enquiry. Once we receive your enquiry, we will call to ask you some questions about your electrical supply or we will arrange a day and time for one of our engineers to carry out an electrical survey of your property. We will then be able to provide you with a quote and all being well, we will either install same day or book an installation date at your convenience. Before installing an electric vehicle charging point, we will either call you to ask some questions about your electrical supply. At this point, we may ask you to send some photos of your consumer unit and incoming supply. Alternatively, we will arrange for one of our engineers to carry out a survey of your property. This involves checking the consumer unit is adequate and has a spare way and capacity for an electric vehicle charge point. We will also check your property’s maximum load demand and in some cases, you may be required to ask your utility provider for a meter tail exchange or upgrade. Don’t worry, we can talk you through the process. A standard installation must meet the following criteria: If for any reason your installation falls outside the above criteria for Standard Installation, there may be additional charges for any extra work required. These will be discussed at the point of survey. Upon completion of the installation, you will receive a certificate from the NICEIC to which we are accredited. All of our electric vehicle charging points are installed in accordance with the IET Code of Practice.
We offer a wide range of products, but for charging your electric vehicle at home, there are two main options and these are tethered or untethered charge points. Both do the same job in terms of efficiency, they just work in a slightly different way. The OLEV grant scheme offers eligible customers £500 off the cost of an electric vehicle charge point installation at home. You can claim for up to 2 charge points per household per eligible vehicle. To qualify for the OLEV grant you must meet the following criteria: If you are eligible for the grant, we will do all the paperwork for the claim on your behalf once your new charge point is installed. The Electric Vehicle Homecharging Scheme (EVHS) is a government grant provided by the Office for Low Emission Vehicles (OLEV) to help with the cost of supply and installation of charging points in homes for people with electric cars or plug-in hybrid vehicles. Eligibility criteria apply. If you meet the eligibility criteria as set out by OLEV, we as authorised installers will apply on your behalf. All you need to do is complete some paperwork and provide evidence of keepership/lesseseship such as a V5 or contract/leasing documents, or if the vehicle is leased through your place of work, a letter from your company. The following vehicles are currently eligible for OLEV funding. To save £500 off the cost of an electric vehicle charge point, additional criteria apply. Eligible cars Eligible vans Eligible taxis (last updated May 2019)
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